Remote access can continue to reduce resource constraints and speed up problem solving to power managed services growth, suggests RealVNC.
That’s according to Bogdan Bele, writing for the remote access vendor. Managed services providers (MSPs) use limited resources to deliver operational efficiency at cost.
“MSPs need to provide a great service in accordance with service level agreements (SLAs), at a lower price than it would cost the customer,” he said.
Consequently, remote access must itself be resilient, cost-effective and secure. MSPs have many tasks to juggle.
This included managing multiple client networks and devices as well as IT support. In addition, MSPs must consider data security, Bele pointed out.
“Remote access software is one of the most important tools in an MSP’s toolbox.”
New capabilities for remote access
RealVNC rolled out new capabilities for its flagship VNC Connect product in July. Enhancements included to Virtual Mode sessions, dialogs, configurations and diagnostics.
According to Bele, effective remote access tools must deliver immediate connectivity and improved services provision. In addition, costs can’t be so high that the MSP cannot generate earnings itself.
Instant connectivity means it can be quicker to solve problems as they occur, because teams are quickly alerted. This can keep customers happy.
And when resolution can happen remotely, site visits may not be needed, Bele added.
“Less travel plus reduced response times equals lower operational costs.”
Remote access can fuel MSP growth
RealVNC Connect promised secure connectivity, cross-platform compatibility, and scaleability, he added.
“Remote sessions are encrypted at up to 256-bit. That means that data is not accessible to anyone in transit, not even RealVNC,” Bele said.
All remote sessions must be authenticated using local system or domain credentials by default. Accounts are secured using email-based two-factor authentication (2FA) by default, he said.
According to industry analyst IDC, opportunities involving cloud and AI, are expected to continue for a few more years as more organisations experiment or go live with AI-enabled services.
“IDC expects an increased number of large managed services contracts in 2024 with a higher average deal size,” the analyst wrote.
