A group of public hospitals in south-west Germany has moved to digitise processes with TeamViewer Tensor remote connectivity.
According to TeamViewer, the Rems-Murr-Kliniken hospital association is even moving towards paper-free status after integrating Tensor into its existing IT architecture.
“The clinics rely on TeamViewer Tensor for efficient, secure remote support of their constantly growing IT infrastructure,” the vendor said.
“Every year, 3,000 employees at two locations take care of about 44,000 inpatients and 103,000 outpatients from the region.”
Consequently, Rems-Murr-Kliniken expected to better manage iincreasing legal and technical requirements around keeping records.
In addition, digitisation would help manage talent shortages, TeamViewer said.
Germany is short of doctors and nurses, according to the Schengen news website.
Marvin Krewenka, IT admin at Rems-Murr-Kliniken, said the group had used TeamViewer successfully for years, just now moving to enterprise-grade Tensor. “It has always been easy to use and very reliable,” he said.
“Almost all employees are familiar with it. This is a real advantage, since we don’t have to explain much when a user reaches out to us for support. We simply start TeamViewer and fix the problem.”
Works with unified endpoint management (UEM)
Importantly, Tensor worked with the unified endpoint management (UEM) system the hospital association uses. In addition, new TeamViewer versions can be distributed quickly to all devices.
The group’s 20 IT staff managed and maintained around 2,000 devices across two sites.
All software has to comply with strict security requirements in the healthcare sector, TeamViewer added.
“We can also start a TeamViewer connection from within the UEM software. When an employee calls us, we can see on which device they are logged in. We only need the client password,” Krewenka said.
“Employees neither have to start the TeamViewer app nor have to tell us their ID. It’s such a time-saver.”
( Image by Jedesto, CC BY-SA 4.0 via Wikimedia Commons )
