A survey by collaboration platform vendor Miro has suggested employers could be holding workers back when it comes to generative AI enablement.
According to Miro, some 46% of “knowledge workers” polled said their companies had so far been “all talk and no action” on AI adoption.
Two-thirds of employees surveyed were “overwhelmingly positive” about AI’s benefits. In fact, 61% of workers were “energised and excited”.
They were keen to embrace AI, believing that well-honed AI skills can help their careers, the vendor said.
At the same time, the survey suggested many workers struggled to “actively and meaningfully” use AI in their daily work.
Some 76% said AI could benefit their role. Therefore employers must do more to support AI initiatives, the vendor added.
Jeff Chow, chief product and technology officer at Miro, said AI could increase “creative problem-solving” for innovation.
“But there is a clear divide on driving AI transformation – misalignment between company investment and employee excitement,” he said.
Because leaders are failing to convert plans and investment into clear strategy, many employees had been left to figure out AI for themselves, the survey suggested.
Although most workers were adopting AI, some 54% indicated they don’t have time or resources to learn how. Thirty-five percent of respondents said they had “non-existent” AI skills.
Only 30% said they were “expert” or “good” at AI.
Realising the benefits of AI enablement
Accordingly, Miro suggested that organisations consider formalising AI training, as well as clarifying their own AI strategy and communications.
Chow said AI solutions can be difficult to use and deploy consistently at scale.
“Leaders should therefore stay focused on moving from platform rollout to process adoption, and ensuring their teams are equipped for the shift this will require,” he said.
“This means upskilling people, prioritising process value and deployment, and implementing product integrations.”
Miro, which has incorporated generative AI enablement in its virtual whiteboarding platform, surveyed 8,094 workers in Australia, France, Germany, Japan, Netherlands, UK, and USA.
( Image by This_is_Engineering from Pixabay )
