Global channel magazine CRN has named 14 products as hot MSP solutions for 2024 – including innovative security and storage from the likes of Atera, Sophos and Wasabi.
Journalists Joseph F Kovar, CJ Fairfield and Kyle Alspach put together the list for the publisher’s XChange 2024 conference in Texas.
These hardware, software and services solutions could “breathe new life” into managed services, they said.
“(For example) Atera is a cloud-based remote monitoring and management (RMM) and professional service automation (PSA) platform that combines tools for remote monitoring, ticketing, billing and customer management into a single offering,” they wrote.
“Features include real-time monitoring of IT assets, automated alerts and remediation, a ticketing system and integrated billing and reporting.”
The journalists wrote that Atera’s abilities would help streamline IT operations.
This could enhance service delivery and profitability at businesses of all sizes by supporting technical and administrative tasks.
The CRN article is here.
They also highlighted security vendor Sophos for its managed detection and response (MDR) offering.
“For instance, the vendor’s broad range of capabilities can be crucial to shutting down insider attacks.”
New from cloud storage vendor Wasabi is multi-user authentication requiring multiple security contacts to agree to deactivate or delete an account.
The full 14-strong list
Additionally, CRN listed AirSlate document generation, Thread service experience, Todyl cybersecurity, Axcient business continuity and disaster recovery, 4me cloud-based IT and enterprise service management, and WhiteDog’s composable cybersecurity stack.
CRN also named Huntress managed security information and event management (SIEM), the Crewhu customer-satisfaction platform, AlertOps cloud-based incident management and response, Buffalo Americas NAS and iSCSI storage, and Fortinet endpoint security to this year’s list.
“Some MSPs have their clients message them in Teams or Slack directly, but those are usually direct messaging their technicians, so nothing is tracked to a ticket,” the service experience platform vendor Thread was quoted as telling CRN at the event.
“So things get lost. It’s chaotic, and the customer ends up with a bad experience because it’s not tracked.”
( Image by Yinan Chen from Pixabay )
