An airline with some 87,000 employees to manage has streamlined human resources (HR) management and processes with e-signature software from DocuSign.
Stefan Josephson, senior manager of IT application development at US-based United Airlines, confirmed in the vendor case study that DocuSign eSignature ‘checked the boxes’ in creating a ‘seamless’ employee experience.
“We needed the process to be user-friendly, legally immutable and trusted,” Josephson was quoted as saying. “Getting people in the door for day one was always a challenge.”
Post-pandemic, the airline sought to add 1000s of staff to its 87,000 workforce as consumers began to travel further afield again. United offers some 4500 flights a day.
Adding new hires as quickly and painlessly as possible became a big priority, the vendor said, with manual paperwork a continuing roadblock, especially for employee background checks including clearances, fingerprint-based crimal checks, and employee sign-offs.
“Our challenge was to find a more efficient way to accurately get these forms signed, returned to the team that processes them, and securely stored for auditing purposes,” Josephson said.
DocuSign eSignature technology was able to incorporate document signing, return of documents to the processing teams and secure storage of documents for auditing as well as working with United HR’s ServiceNow platform via the DocuSign connector, the vendor said.
Post-implementation, authorisation renewals took less than 24 hours to process and full background checks just 15 days.
“From the employee’s perspective, it looks and feels like everything is happening in our Help Hub portal,” Josephson added. “[And] since we were dealing with stacks of paper, we didn’t have a good way of tracking these things before.”
According to DocuSign, its eSignature solution allows users to sign electronically on practically any device, from almost any location, with products such as Agreement Cloud able to extend digital document management across the contract lifecycle.
The idea is that digitised document management helps organisations reduce the time spent on manual search and handling of documents, making it easier to find and review specific documentation, responding to enquiries faster across an organisation as well as reducing error and unnecessary duplication of tasks.
DocuSign recently announced a restructure that it said will support multi-year growth as an independent public company, with a Q4 and full-year fiscal 2024 earnings call scheduled for 7 March.
 management and processes with e-signature software from DocuSign.){kind=link}